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Refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom made products are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Jogiwara road Dharamsala Himachal Pradesh IN 176219.

To return your product, you should mail your product to: Johanna Khan, Ramnagar, 176215 Dharamsala Himachal Pradesh IN
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please inform us within 14 days, once you have received the item, if you want to return it.

To return, exchange or cancel you just have to notify us per mail to You can use this form, but it is not necessary:

Withdrawal form:

c/o Johanna Khan
176215 Dharamsala

I, (your name, adress, email adress) hereby give notice – within the statutory deadline- that I withdraw from my order with the given order Nr.(fill in your order number) above. Please confirm the receipt of this letter and the termination of the contract in writing.


Additional information for EU customers:
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):