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FAQ's

Frequently asked questions:

Custom orders

We are open for any requests on custom orders and will try our best to make them possible. We will inform you about the approximate production time and extra charges in advance. Please note that we are a very small family business and cannot fulfill all custom orders that are requested.

Guarantee

It is our main concern that you are satisfied with our  product. If anything is wrong please contact us and we will do our very best to find the best solution for you. If you are not happy we will - refund your money.

Wholesale

Please contact us directly for any wholesale inquiry, we will be happy to discuss this with you in detail.

Shipping

We try our best to ship as fast as possible and guarantee that we will ship within 48 hrs (we do not ship on weekends), unless there is an open question or a problem with your address. We ship with registered international post which takes between 2 to 4 weeks (worldwide) and express shipping (with Fed Ex, DHL, DPD, UPS...) takes between 3 to 6 working days. If your parcel does not arrive within the time limit we start a search and refund your money, in case a parcel is lost.

Returns

Our main concern is your satisfaction with our products. We try our very best to describe the product as best as possible and display it in our photos the best way possible. If you are unsure about sizes, colors or anything else, please ask us before you purchase it. Please contact us as soon as possible after you have received your item, in case you want to return it ( contact us within 14 days after you have received it and send it within 30 days). Return shipping has to be payed by the customer. Once we have the product back, we will check it and refund the money within 14 days. Please note, that any product that has been damaged or used (with visible marks of usage) cannot be accepted and we cannot refund the full amount.

read our full refund policy here:

https://shantigypsy.com/pages/refund-policy

 

Privacy

We respect our privacy and use the informations you provide us very carefully and in compliance with European GDPR laws .

Please read our privacy policy for more information: 

https://shantigypsy.com/pages/privacy-policy

 

for more detailed information about our terms of service, please visit this page:

https://shantigypsy.com/pages/terms-of-service